Frequently Asked Questions
1. How long does shipping take?
Most orders arrive in 7–12 business days with full tracking.
2. How can I track my order?
Once your order ships, you'll receive a confirmation email with tracking information. You can also check your order status by going on our website and visiting the "Order History" section.
3. How do I know which size to order?
We provide detailed size guides on each product page. For the most accurate fit, we recommend measuring yourself and comparing with our size charts. If you're between sizes, we generally suggest sizing up. If you need additional assistance, our customer service team is happy to help.
4. How do I care for my Purivia products?
To ensure the longevity of your Purivia products, we recommend following the care instructions on the product label. Generally, our items should be washed in cold water, air-dried, and stored in a cool, dry place. Specific care instructions vary by product material and can be found on individual product pages.
5. What is your return policy?
We offer a 30-day return policy on all unworn and unused items in their original packaging. To initiate a return, please contact our customer service team through the "Contact Us" page. Return shipping costs are the responsibility of the customer unless the item received was defective. Our return policy is restricted and we won't accept every return!
6. What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Klarna. All payments are securely processed to ensure your information remains safe.
7. Do you offer international shipping?
Yes! We ship to countries worldwide. (Obviously there are some countries that we can't send to!). We cover all taxes and duties for you so you won't be charge for any additional fees.
8. What materials are your products?
At Purivia, we carefully select high-quality materials for durability and comfort. Our products are primarily made from premium cotton blends, sustainable polyester, and natural fibers. We prioritize materials that offer the perfect balance of performance, comfort, and style.